Store Policies

Thank you for supporting Plants by Nick. Because plants are living products, differences in size, color, shape, and growth are natural. The plant you receive may vary slightly from photographs.

Returns & Exchanges

Live plants are final sale and are not eligible for change-of-mind returns or exchanges. Unused planters and non-living supplies may be returned by mail within 14 days of receipt with prior approval. Contact us before returning anything. Items must be unused and in their original condition. Customers arrange and pay for return shipping on change-of-mind returns. We do not charge a restocking fee. We do not offer routine exchanges; return an eligible item and place a new order instead.

Damaged or Incorrect Orders

Inspect your order when it arrives. If an item arrives damaged or incorrect, email support@plantsbynick.com within 24 hours with your order number and clear photos of the item and packaging. We will review the issue and work with you on an appropriate replacement, store credit, or refund when applicable. If we require a return of a damaged or incorrect item, we cover the return shipping cost. A replacement offered to resolve a damaged or incorrect order is not a routine exchange. Keep the item and packaging until we respond.

Cancellations

Contact us as soon as possible to request a cancellation or change. We cannot guarantee changes after an order has been prepared or fulfilled.

Local Pickup

Local pickup is available by prior arrangement. Call or message Nick to agree on a time and place, and wait for confirmation that your order is ready before traveling. Bring your order confirmation. Missed pickups may need to be rescheduled. We do not currently have a walk-in shop location.

Local Delivery

Local delivery is available by arrangement. Same-day delivery is often available, depending on stock, location, and Nick’s schedule. Contact Nick to confirm availability and any delivery fee before ordering.

Shipping

Our usual order turnaround is 5–7 business days. Carrier transit time is additional. Orders are shipped using available USPS, UPS, and FedEx services, with rates calculated at checkout based on the destination and package details. Tracking is emailed when an order ships. To protect live plants, shipping may be delayed during extreme heat or cold; we will contact you if a weather hold is needed. Customers are responsible for providing a complete and accurate delivery address.

Read the new plant arrival guide.

Privacy

We use the information you provide to process orders, respond to messages, and operate our store. Payment information is processed through secure commerce providers. We do not sell your personal information.

Terms

Plant care results vary by environment and care. Care guidance is general information and does not guarantee a plant’s future health. By purchasing from Plants by Nick, you agree to the policies shown on this page at the time of purchase.

Questions

Email support@plantsbynick.com or call (862) 245-1551.

Last updated: October 21, 2026